These Terms of Service ("Terms") govern your use of First Call, a missed-call text-back service for businesses. By creating an account or using the service, you agree to these Terms.
First Call provides businesses with a dedicated phone number that automatically sends text replies to callers when a call is missed, plus tools to manage leads, conversations, and jobs. You are responsible for the content of messages you configure and for complying with applicable laws when using the service.
By using First Call, businesses agree to send automated text messages only to customers who have contacted them, and recipients can opt out at any time.
The triggering of an automated text reply is initiated solely by the recipient's own inbound call to a First Call business number. By calling a business number powered by First Call, the caller acknowledges they may receive a text reply from that business if their call goes unanswered.
To send text messages on your behalf, First Call registers your business with wireless-carrier messaging programs. You authorize First Call to (1) submit your business name, address, and contact information for that registration, (2) publish text-messaging terms and a messaging privacy policy in your business's name at getfirstcall.app/p/[your-business]/terms and /privacy, and (3) include the disclosures required by carriers in the automated messages sent from your number. These pages describe messaging sent through First Call only. You are responsible for the accuracy of the business information you provide and for honoring customer opt-out requests.
Text messages sent from numbers provisioned through First Call are sent on behalf of the subscriber business named on the account. The First Call Privacy Policy governs First Call's handling of message data as a service provider to that business.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate information and keep it up to date.
Paid plans are billed on a recurring basis after any free trial. You may cancel at any time; cancellation stops future charges. Fees already incurred are non-refundable except where required by law.
You agree not to misuse the service, including by sending prohibited content, attempting to disrupt the service, or violating any applicable law or third-party right.
The service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, First Call is not liable for indirect, incidental, or consequential damages arising from your use of the service.
We may update these Terms from time to time. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.
Questions about these Terms? Contact us at support@getfirstcall.app or by mail at First Call, PO Box 41, Cornersville, TN 37047.